Advancing eCommerce

See above and to the right – an astonishingly useful toolbar that will ease your work as a merchant and especially an 800Cart merchant.

Some tips on a good eCommerce shopping experience.  You might be able to learn from Tom’s Shoes, the company you probably saw featured in an AT&T ad.

via Shopper Culture: Special Delivery – Finishing eCommerce Right.

800Cart will soon release changes and improvements to the Paypal function of your cart.

Once the changes are released shoppers will find it easier and less confusing to check out and pay.

Paypal, not 800Cart, will send you the email on such orders, and your order will appear in your Paypal Control Panel, not 800Cart’s.

This arrangement allows you to take advantage of available savings at Paypal and helps qualify you (if you otherwise qualify) for Paypal’s Merchant Protection Program — and can actually reduce the number of chargebacks you have to process.

Example: Imagine that a customer purchases a product from you, and pays with Paypal. Two months later, they see the charge on their statement and can’t remember what it was for, so they call Paypal and dispute the charge. But since you have the entire order record at Paypal, the Paypal rep can tell your customer exactly what they purchased and where it was shipped.

In addition, if you ‘purchase your postage’ for these orders in your Paypal Control Panel, the Paypal rep can tell the customer how it was shipperd, the tracking number, the date of delivery and who signed.

Because it’s all part of the Paypal records that we conveyed for 800Cart to Paypal for you!

Needless to say, after such a conversation, it’s very unlikey that your customer will continue to insist on disputing the charge.